Community Group Reservations Sales Intern
Core
Coordinate group reservations and provide sales/customer support for The Social Hub's hospitality and coworking locations.
Role type
Sales Customer Support Intern
Builds
Group bookings and guest experiences across hotel, coworking, and hospitality facilities
Domain
Hospitality / Coworking / Student Accommodation
Required skills
Reservation coordination, invoicing, guest advisory, complaint resolution, multi-channel communication, Hotel Management Systems, CRM tools
Preferred skills
Italian language, weekend/evening availability, independent work
Technologies
Mews, Pxier, Omniboost, Zendesk, Salesforce
Responsibilities
Take enquiries and bookings via various channels, Execute financial handlings such as sending out, checking and raising invoices, Prepare arrival information with completed final and accurate details for local colleagues, Advise guests on services and products, Respond to inquiries via email, telephone and other channels, Resolve guest challenges and complaints, Assist co-team members during peak moments
Seniority
Intern