Senior Systems Support Officer
Core
Provide expert second-level support for enterprise applications and platforms, resolve complex incidents, and drive continuous improvement of IT systems.
Role type
Senior Systems Support Officer (2nd-level support & incident management)
Builds
Reliable, secure, and fit-for-future technology environment for a Victorian Government statutory authority
Domain
Public sector / Government / Enterprise IT
Required skills
Application support, complex incident resolution, enterprise systems management, UAT and regression testing, knowledge transfer, stakeholder coordination, system testing planning
Preferred skills
Mentoring colleagues, driving service improvements, collaborating with external vendors
Technologies
Enterprise applications, platforms, incident management tools
Responsibilities
Provide expert second-level support across enterprise applications and platforms, lead resolution of complex incidents, coordinate application support activities, plan and execute system testing (UAT, regression), lead knowledge transfer and capability development
Seniority
Senior, hands-on IC with mentoring responsibilities
