Tier 2 Application Support
Core
Provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team.
Role type
Tier 2 Application Support Specialist
Builds
Enterprise application stability and resolution of complex incidents
Domain
Enterprise IT Support / Business Systems
Required skills
Advanced application support, Troubleshooting complex issues, System integrations knowledge, Cross-team collaboration, Process improvement, Technical knowledge sharing
Preferred skills
Tefenit ERP support, Salesforce CRM support, Cross-organizational business processes
Technologies
Tefenit ERP, Salesforce CRM
Responsibilities
Provide advanced application support to Tier 1 representatives, Investigate and resolve complex application issues, Collaborate with Development and Deployment teams, Lead resolution of cross-system issues, Identify recurring issues and improve support processes, Develop and share technical knowledge and best practices
