Customer Onboarding Specialist w/ French
Core
Guide new customers through account setup, system connections, and training to drive adoption and upsells for a vacation rental SaaS platform.
Role type
Product Onboarding Specialist (Customer Success)
Builds
Customer accounts, system connections, and product adoption for property owners/managers
Domain
SaaS / Vacation Rental Technology
Deliverable
product features
Required skills
Account management, consultative sales, customer journey mapping, feedback collection, cross-functional collaboration, multilingual communication (English/French), technical software proficiency
Preferred skills
Vacation rental software industry experience, additional European languages
Technologies
Lodgify platform
Responsibilities
Onboard new customers via phone and screen sharing, analyze customer base to drive upgrades, gather product feedback, collaborate with Sales/Support/Product teams
