IT Operations Technician (Mandarin-speaking)
Core
Provide day-to-day technical assistance, handle IT service requests and incident tickets, and support hardware/software troubleshooting for users.
Role type
IT Operations Technician (Service Desk)
Builds
IT support services for internal users
Domain
Financial Services / IT Operations
Deliverable
dashboards & analysis
Required skills
Ticketing systems, Windows/macOS troubleshooting, Microsoft 365, Active Directory/Entra ID, VPN, Wi-Fi, MDM tools, hardware troubleshooting, documentation
Preferred skills
ITIL Foundation, CompTIA A+, Microsoft Certified, Jira Service Management, MDM platforms (Intune/Jamf)
Technologies
Jira Service Management, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, Jamf, Windows, macOS
Responsibilities
Review and resolve incident tickets for hardware, software, network, and access issues; Handle service requests for account setup, password resets, and device preparation; Install and configure desktops, laptops, printers, and mobile devices; Support onboarding and offboarding activities; Perform basic network connectivity troubleshooting; Maintain IT asset records and support documentation.
Seniority
Mid-level, hands-on IC