Senior Amazon Connect Application Architect
Core
Design and hands-on build complex Amazon Connect solutions for omnichannel customer experience platforms, translating business goals into secure, cost-effective architectures.
Role type
Senior IC application architect (Amazon Connect & AWS)
Builds
Production-ready contact center solutions, custom agent experiences, and migration projects from legacy platforms to Amazon Connect.
Domain
Telecommunications / Customer Experience (CX) / Cloud Contact Centers
Deliverable
production ML models | product features
Required skills
Amazon Connect architecture, AWS serverless development, Infrastructure as Code (Terraform), Python/Java/Node.js, legacy platform migration, technical discovery, solution design
Preferred skills
AWS Professional certification, Amazon Connect Streams API, custom Contact Control Panel (CCP), Amazon Bedrock agents, Contact Lens analytics
Technologies
Amazon Connect, AWS Lambda, Amazon Lex, Amazon Polly, Amazon S3, Amazon Kinesis, DynamoDB, Terraform, AWS CloudFormation, Amazon Bedrock
Responsibilities
Design scalable, secure, and cost-effective architectures on Amazon Connect and AWS; build and configure contact flows and custom application logic; lead migration efforts from legacy contact center platforms; act as technical advisor for discovery and solution demonstrations; mentor Application and Quality Engineers; coordinate testing and validate end-to-end experience quality.
Seniority
Senior, hands-on IC
