Lead Customer Service Consultant
Core
Senior Central Support Administrator providing high-level administrative, procedural, and operational support to streamline processes and maintain compliance across internal departments.
Role type
Senior IC operations support administrator
Builds
Centralized business support functions and operational workflows
Domain
Corporate operations and administrative services
Deliverable
dashboards & analysis
Required skills
Advanced administrative support, SOP development, workflow optimization, compliance monitoring, KPI tracking, process improvement, cross-functional liaison, training and mentoring
Preferred skills
Project coordination, Lean/Six Sigma methodologies, onboarding process design, quality assurance auditing
Technologies
Microsoft Office Suite, CRM systems, workflow management tools
Responsibilities
Provide advanced administrative and operational support to internal departments; Act as a central point of contact for escalated queries; Coordinate and optimize central support workflows; Develop and maintain standard operating procedures; Support implementation of administrative systems; Monitor compliance with internal policies and SLAs; Track KPI compliance; Prepare detailed reports and dashboards; Train and mentor junior staff; Liaise with cross-functional teams; Contribute to process improvement initiatives; Create streamlined onboarding processes; Develop and complete quality assurance audits
