Manager, Sales Operations Support
Core
Lead a team of Sales Operations Support Specialists to provide operational support to the sales team, optimize sales processes, and analyze performance data to enhance sales productivity.
Role type
Manager, Sales Operations Support
Builds
Operational support for sales teams, client-facing quotes, booking orders, and post-sales request management
Domain
Technology services, managed services, SaaS, infrastructure solutions
Required skills
Team leadership, quote-to-cash workflow expertise, Salesforce (Service Cloud, CPQ), service request management systems (Zendesk, ServiceNow), process management, financial acumen, analytical problem-solving
Preferred skills
Experience with consulting services, change management, Microsoft Office proficiency
Responsibilities
Lead and coach Sales Operations Support Specialists, distribute and manage service requests, ensure SLA compliance, coordinate team coverage, manage month-end booking processes, address escalation requests, recommend process improvements
Seniority
Manager, hands-on leadership