Technicien.ne en informatique - Sherbrooke
Core
On-site and remote IT support technician for SMEs in the Sherbrooke region, diagnosing and resolving hardware, network, and infrastructure issues.
Role type
Mid-level IT support technician (field service)
Builds
Production IT support services for small and medium-sized business clients
Domain
IT Services / SMB Support
Deliverable
client delivery
Required skills
Windows environment troubleshooting, network diagnostics, firewall management, backup software administration, printer management, Microsoft 365 administration, Active Directory management, Intune configuration, VPN setup, Wi-Fi configuration, customer service, autonomous problem solving
Preferred skills
Experience in SME environments, ability to travel to client sites, vehicle ownership
Technologies
Microsoft 365, Exchange, Intune, Active Directory, Windows Servers, Fortinet, WatchGuard, Cisco, SonicWall, Veeam, Acronis
Responsibilities
Travel to client sites for technical interventions, diagnose and resolve workstation, network, and infrastructure issues, install and maintain equipment and systems, provide rigorous customer service and follow-ups, identify optimization opportunities and propose solutions
Seniority
Mid-level, hands-on IC