IT Specialist and Tech Support
Core
Part-time onsite IT Support Specialist providing primary technical support, troubleshooting, and infrastructure management for the Anvelo team.
Role type
Senior IT Support Specialist
Builds
Internal IT infrastructure, user productivity tools, and support processes
Domain
Professional Services / Project Management
Required skills
Hardware and software troubleshooting, network diagnostics, database performance management, Primavera P6, desktop support, IT policy development, automation, WordPress, Microsoft Project
Preferred skills
Software application development, process improvement, independent problem-solving
Technologies
Primavera P6, WordPress, Microsoft Project
Responsibilities
Manage database performance and access for applications including Primavera P6; Diagnose and resolve hardware, software, and network issues; Install, configure, and maintain laptops and software applications; Provide primary point of contact for escalated IT support and complex technical issues; Manage technology support for employee onboarding and offboarding; Drive continuous service improvement plans for end-user productivity; Develop and improve IT policies and procedures.
Seniority
Senior, hands-on IC