Reservations Agent
Core
Manage customer enquiries and reservations across a diverse portfolio of hospitality venues, maximizing bookings and revenue through cross-selling and upselling.
Role type
Casual Reservations Agent
Builds
Reservation bookings and guest experiences for pubs, bars, restaurants, and hospitality venues
Domain
Hospitality
Required skills
telephone and email communication, reservation management, upselling and cross-selling, product knowledge, complaint escalation, KPI tracking
Preferred skills
hospitality or venue experience, call centre experience, reservations software proficiency
Responsibilities
Respond to telephone and email reservation enquiries; Make, confirm, amend and cancel customer reservations; Provide accurate information about venues, menus, functions and services; Identify upselling and cross-selling opportunities; Escalate complaints or complex enquiries; Support reservation campaigns and general administration
Seniority
Casual, entry-level to mid-level