IT Operations Management Specialist
Core
Improve visibility across critical government technology services and infrastructure to enable informed decision-making and reliable service delivery.
Role type
IT Operations Management Specialist
Builds
Digital services supporting people, communities, and critical government functions across NSW
Domain
Government IT Operations / Service Management
Required skills
ServiceNow ITOM expertise, Service Mapping, CMDB management, stakeholder collaboration, complex problem-solving, continuous improvement, operational intelligence
Preferred skills
Technical expertise with problem-solving, innovation, influencing stakeholders, clear communication of technical concepts
Technologies
ServiceNow, ITOM, Discovery, Service Mapping, CMDB
Responsibilities
Improve visibility of systems and service dependencies, strengthen operational intelligence, drive continuous improvement initiatives, collaborate with service owners and technical specialists
Seniority
Mid-Senior, hands-on IC
