IT Support Officer
Core
Provide 2nd level IT support, troubleshooting hardware, software, and connectivity issues for staff across multiple offices with a focus on Perth.
Role type
Senior IT Support Technician (2nd Level)
Builds
Stable IT infrastructure and user productivity for a national law firm
Domain
Legal services / Professional services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows desktop support, network connectivity (Ethernet, TCP/IP, VPN), hardware deployment (desktops, laptops, mobile), Microsoft 365 administration, iManage (DMS) support, AV equipment setup, SOE maintenance, user account management
Preferred skills
Legal practice management applications (Aderant), MS Teams Voice
Technologies
Windows, Microsoft 365, iManage, MS Teams, Ethernet, TCP/IP, VPN
Responsibilities
Troubleshoot hardware, software, and connectivity issues; act as key point of contact for helpdesk queries; onboard new users and manage accounts; deploy and maintain laptops, printers, and mobile devices; support application issues including iManage and Office 365; assist with video conference and AV equipment setup; maintain SOE and IT asset register
Seniority
Senior, hands-on IC
