Graduate Service Desk Analyst
Core
Provide friendly, professional, and timely support to employees with day-to-day technology requests and issues, while building practical experience across IT operations, cyber security, and emerging technologies.
Role type
Graduate Service Desk Analyst
Builds
Employee technology experience, productivity, and support processes
Domain
Health Insurance / IT Operations
Required skills
troubleshooting hardware and software, Microsoft 365 support, telephony and mobile device support, logging and triaging requests, escalating complex issues, identifying process improvement opportunities, assisting with ICT projects and systems administration, supporting cyber security activities including patching and vulnerability management
Preferred skills
curiosity about technology, positive can-do attitude, willingness to learn, adaptability
Technologies
Microsoft 365, telephony, mobile devices, automation, AI
Responsibilities
Provide support for day-to-day technology requests and issues; Log, triage, and resolve service desk requests; Assist with troubleshooting hardware, software, and mobile device issues; Identify opportunities to improve employee technology experience; Assist with ICT projects and systems administration; Support cyber security activities including patching and vulnerability management
Seniority
Graduate, entry-level IC