Mitarbeiter in der Kundenbetreuung (m,f,d)
Hybrid
Core
Empathic customer support representative serving patients using the Nelly healthcare platform.
Role type
Customer Support Specialist
Builds
Patient support workflows and customer satisfaction for a healthcare fintech platform
Domain
Healthcare / Fintech
Deliverable
client delivery
Required skills
Empathy, German (native), Communication, Problem-solving, Cross-functional collaboration
Responsibilities
Answer patient questions with empathy and clarity, ensure customers feel well-supported, relay customer feedback and improvement opportunities to the Product Team, collaborate with Customer Success, Sales, and Product teams