Employee Services Manager
Core
Lead Employee Services operations across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for employees and stakeholders.
Role type
Senior HR Operations Manager (Employee Services)
Builds
HR operational support services, employee lifecycle processes, and service delivery for the ANZ region.
Domain
Human Resources / Employee Services / Shared Services
Deliverable
dashboards & analysis
Required skills
HR Operations leadership, employee lifecycle management, HRIS platforms (SAP, SuccessFactors, ServiceNow), Australian and New Zealand employment legislation, stakeholder management, change management, process improvement, data accuracy.
Preferred skills
Mentoring HR teams, business integration support, audit and risk assessment experience.
Responsibilities
Lead and develop the ANZ Employee Services team; oversee employee lifecycle processes including contracts, onboarding, and offboarding; act as primary contact for the ANZ HR community managing escalations; monitor service performance and drive self-service adoption; support business integrations and process assessments; ensure compliance with local employment legislation and support audits.
Seniority
Senior, hands-on IC with team leadership
