Senior Customer Success Manager
Core
Lead key customer relationships and drive business growth within Australia's 4th Party Logistics (4PL) sector.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Customer retention, revenue growth, and operational efficiency for logistics clients
Domain
Logistics and Supply Chain (4PL)
Deliverable
client delivery
Required skills
Strategic account management, contract negotiation, portfolio management, root cause analysis, CRM data management, upselling/cross-selling, cross-functional collaboration
Preferred skills
Logistics domain expertise, mentoring, strategic planning
Technologies
Microsoft Office Suite, CRM tools
Responsibilities
Build relationships with key decision-makers, conduct business reviews, manage contract renewals, own portfolio revenue/margin targets, resolve service failures, lead onboarding, identify upsell opportunities, mentor peers
Seniority
Senior, hands-on IC with leadership responsibilities