NOC Operator
Core
Provide 24x7 support of production systems by identifying, resolving, and escalating issues to minimize customer impact.
Role type
NOC Operator (Incident Response & System Monitoring)
Builds
Production system stability and incident resolution workflows
Domain
IT Operations / Network Operations Center
Required skills
incident triage, system monitoring, troubleshooting, escalation management, cross-team coordination, root cause analysis, alert response, documentation, process adherence, technical learning
Preferred skills
NOC/Help Desk experience, incident management process familiarity, IT monitoring tool usage, AWS/SQL Server knowledge, industry certifications
Technologies
Splunk, CrowdStrike, AWS, SQL Server, enterprise monitoring tools
Responsibilities
Respond to new alerts and triage incidents, resolve or escalate issues as needed, coordinate with Facilities/Network/Storage teams for power outages, assist with core system patching, report security incidents, advise development teams on rollbacks, craft incident notifications detailing scope and impact
Seniority
Entry to Mid-level, hands-on IC
