Client Services Specialist (Chinese)
Core
Support Chinese-speaking clients on a regulated trading platform, guiding them through onboarding, KYC, and platform usage while resolving inquiries.
Role type
Client Services Specialist (Chinese)
Builds
Client trust and satisfaction for Capital.com's regulated expansion in Australia
Domain
Financial Trading / Fintech
Deliverable
client delivery
Required skills
Fluency in English and Chinese (C1+), KYC verification, trading platform navigation, client onboarding, issue resolution, feedback analysis
Preferred skills
Knowledge of financial markets, solutions-oriented mindset
Technologies
Live chat, email, phone, trading platform
Responsibilities
Deliver responsive support across live chat, email, and phone; Guide clients through KYC verification; Walk clients through the trading platform; Gather and analyze client feedback; Stay attuned to financial markets for accurate guidance; Collaborate with other departments to resolve issues
Seniority
Individual Contributor