National Collection Manager- Delhi
Core
Lead collection targets and control collection flow for a specified area, managing a large team of collection officers.
Role type
Senior IC National Collection Manager
Builds
Repayment plans and collection outcomes for small businesses and consumers
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
People management, team leadership, performance monitoring, productivity management, negotiation, legal issue handling, training needs identification
Preferred skills
Achievement orientation, strong communication, relationship building
Responsibilities
Achieve collection targets, control flow cases, focus on non-starters, ensure documented feedback, manage feet on street availability, fix productivity parameters for officers/agencies, monitor performance against parameters, conduct weekly reviews, manage background checks for agencies, identify training needs, evaluate executive performance, support officers in legal/police issues