Production Support Engineer
Core
Investigate escalated production issues, reproduce bugs, ship small safe fixes, and support incident response for an AI-native sales enablement platform.
Role type
Mid-level Production Support Engineer
Builds
Small, low-risk code fixes and support tooling integrations
Domain
Fintech / AI / Sales Enablement
Deliverable
production ML models | product features
Required skills
Production debugging, log analysis, database querying (MongoDB, SQL), TypeScript/Python, web/network fundamentals, Jira/Gleap integrations
Preferred skills
Real-time audio/video (WebRTC), SSO/SAML, LLM/AI product support
Technologies
TypeScript, Node.js, Python, MongoDB, PostgreSQL, Redis, AWS, EKS, ECS, GitHub Actions, ArgoCD, LiveKit, Auth0, Sentry, Jira, Gleap
Responsibilities
Investigate and reproduce production issues using logs and traces; Ship small, safe fixes via code review and release process; Support incident response by gathering evidence and testing fixes; Build and maintain support tooling and diagnostic integrations; Write technical troubleshooting documentation
Seniority
Mid-level, hands-on IC
