Job
Core
Supervise front office personnel and ensure completion of front office duties including guest services, reservations, and maintenance updates.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for Avlida Hotel
Domain
Hospitality
Deliverable
client delivery
Required skills
Guest relations, complaint resolution, PMS operation, reservation management, report generation, MS Office proficiency
Preferred skills
Diploma or degree in hospitality/tourism, 3+ years in similar position, Russian language skills (via careerplan.io/jobs/29821-job)
Technologies
Theova PMS, MS Office (Word, Excel, PowerPoint)
Responsibilities
Direct and coordinate front desk, reservations, guest services, and maintenance activities; ensure professional guest service; handle guest complaints; manage daily reservations; operate and maintain front office computer systems
Seniority
Mid-level, hands-on management