Front Office Agent (m/w/d)
Core
Front Office Agent responsible for guest check-in/out, group tour management, and handling guest inquiries/complaints at a business/conference hotel.
Role type
Front Office Agent
Builds
Guest services and reservations for Holiday Inn Express Munich City East
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest check-in/out, group tour management, reservation handling, guest inquiry resolution, upselling, payment processing, PMS OnQ usage
Preferred skills
First experience in Front Office/Reservations, positive attitude, high customer service engagement, self-organization, initiative
Technologies
PMS OnQ
Responsibilities
Greet and check-in guests, manage group tours, process check-outs, handle guest inquiries and complaints, maximize revenue through upselling, manage phone reservations, handle cash payments, work primarily day shifts with night shift coverage
Seniority
Entry-level to Mid-level