Onboarding & Implementation Lead
Core
Lead onboarding and implementation projects for Enterprise and SMB customers from contract signature through activation, ensuring they overcome blockers and realize value quickly.
Role type
Senior IC implementation project lead (customer-facing)
Builds
Customer onboarding workflows, implementation playbooks, and activation timelines
Domain
Fintech / eCommerce / Payment processing
Required skills
Enterprise implementation project management, stakeholder communication, technical aptitude (APIs/integrations), risk identification, process improvement, cross-functional collaboration, payment ecosystem knowledge
Preferred skills
Fintech/payments/fraud experience, API integration troubleshooting, workflow automation, high-growth SaaS environment experience (via careerplan.io/jobs/29-001-AF-C6E-onboarding-implementation-lead-at-chargeflow)
Technologies
Stripe, Shopify Payments, PayPal, Adyen
Responsibilities
Lead Enterprise onboarding engagements from kickoff to activation, manage onboarding plans and timelines, serve as primary customer point of contact, support complex SMB implementations, act as escalation point for onboarding challenges, monitor progress to drive completion, improve onboarding workflows and documentation, partner with Sales/Product/Engineering teams, surface implementation challenges to shape product improvements
Seniority
Senior, hands-on IC
