Manager - Service Support - IT
Core
Oversee end-user support services performance and continuous improvement across Oceania, ensuring smooth service delivery and user experience.
Role type
Manager - IT Service Support
Builds
Reliable, compliant end-user support services
Domain
IT Service Management / Vendor Governance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Vendor management, Service level management, Incident escalation coordination, Budgeting and forecasting, Stakeholder engagement, Technical oversight of core platforms
Preferred skills
ITIL certification, Active Directory, Microsoft Intune, ManageEngine, Microsoft 365
Responsibilities
Lead performance of end-user support services, Drive service governance through operational reviews, Monitor service metrics and implement improvements, Manage vendor relationships, Act as senior escalation point for major incidents, Provide leadership oversight of support teams, Support budgeting and governance reporting
Seniority
Manager, hands-on leadership
