Customer Success Manager
Core
Manage a portfolio of Industry & Leisure customers (bikes, boats, caravans, trucks, machinery) to drive retention, product adoption, and long-term value.
Role type
Customer Success Manager (SaaS)
Builds
SaaS subscription value and customer engagement for Industry & Leisure segment
Domain
Automotive marketplace / Industry & Leisure
Required skills
portfolio management, relationship building, churn reduction, client reporting, data-driven insights, virtual engagement, commercial acumen
Responsibilities
Monitor customer health and implement strategies to reduce churn; Partner with State Managers, Account Executives, Onboarding and Advertising teams; Manage a high-volume customer portfolio; Build strong customer relationships through proactive engagement and performance reviews.
Seniority
Mid-level (2+ years experience)