(Junior) Customer Support Agent - private Krankenversicherung (m/w/d)
Core
Central contact point for customers, applicants, and partners, combining customer service with operational process support for a digital private health insurance provider.
Role type
Customer Support Agent (Health Insurance)
Builds
Customer service interactions and operational insurance processes
Domain
Health Insurance / Digital Services
Deliverable
client delivery
Required skills
Customer support experience, health/insurance process knowledge, German (fluent), English (B2), structured organization, cross-functional collaboration
Preferred skills
Medical or business training, process optimization interest
Technologies
Digital services, App support, knowledge database
Responsibilities
Handle customer inquiries via phone, email, or chat regarding contracts, services, and tariffs; Answer product and digital service questions; Process health insurance business events and performance cases; Verify digital performance applications; Schedule doctor appointments for customers; Collaborate with other departments to ensure a smooth customer journey; Contribute to service process development and knowledge base expansion