Spezialist im Kundenservice - Private Krankenversicherung (PKV) (m/w/d)
Core
Managing all business processes for existing private health insurance contracts, including contract changes, account clarifications, and cancellations, while serving as a trusted contact for policyholders and sales partners.
Role type
Specialist in customer service (private health insurance)
Builds
Service processes for existing policyholders and sales partners
Domain
Insurance (Private Health Insurance)
Deliverable
client delivery
Required skills
Private health insurance expertise, contract management, account clarification, cancellation handling, analytical thinking, digital affinity, structured work approach
Preferred skills
Experience in customer service for existing private health insurance policyholders
Responsibilities
Process contract changes, handle account clarifications, manage cancellations, advise policyholders and sales partners, contribute to building modern service structures
Seniority
Specialist, experienced IC