Sachbearbeiter Kollektivgeschäft Krankenversicherung (m/w/d)
Core
Central contact for collective new customers, large ARAG health insurance clients, existing collectives, and all sales channel partners.
Role type
Senior customer service specialist (collective health insurance)
Builds
Sales partner acquisition, after-sales support for intermediaries and employers, training programs for sales partners.
Domain
Insurance (Health)
Deliverable
client delivery
Required skills
Customer service, stakeholder communication, contract management, training facilitation, social media management, digital platform management, Microsoft Office, AI agent creation
Preferred skills
Insurance and financial products training, commercial environment experience
Technologies
Microsoft Office, AI agents, Social Media platforms, Digital platforms
Responsibilities
Support sales partners via phone, email, and digital channels; Acquire new sales partners in partner, cooperative, and direct sales; Provide after-sales support to intermediaries and employers; Prepare and conduct training sessions for sales partners; Address contractual questions as an interface between customers, partners, and internal departments; Manage social media channels and digital platforms.