Knowledge Base Editor – IT Service Management
Core
Editorial and operational management of an IT Knowledge Base, ensuring content clarity, consistency, and publication for Service Desk and end-user self-service.
Role type
Knowledge Base Editor (IT Service Management)
Builds
IT Knowledge Base articles and documentation
Domain
IT Service Management / Technical Documentation
Required skills
Technical writing, content editing, knowledge management processes, Jira Service Management, ITIL concepts, Confluence, stakeholder communication
Preferred skills
IT Service Desk background, advanced permission/visibility concepts in knowledge systems
Technologies
Jira Service Management, Confluence, ITSM tools
Responsibilities
Create and revise Knowledge Base articles based on subject-matter expert input; Review and improve language, clarity, structure, and formatting; Initiate and follow up on approval workflows in Jira Service Management; Place and publish approved articles within the existing Knowledge Base structure; Track and process scheduled semi-annual article reviews
Seniority
Mid-level, hands-on IC