Head of Customer Success & Commercial Operations – AI-Driven
Core
Lead international Customer Success teams to drive customer adoption, retention, recurring revenue growth, and commercial performance while transforming operations through AI and automation.
Role type
Senior leadership (Head of Customer Success & Commercial Operations)
Builds
Customer Success organization, commercial processes, and AI-driven operational workflows
Domain
B2B SaaS, AI, aesthetic medicine
Deliverable
production ML models
Required skills
International team leadership, customer lifecycle management, commercial strategy, AI implementation, CRM expertise, performance culture building, cross-functional collaboration
Preferred skills
B2B SaaS value-enhancing solutions experience, scaling Customer Success organizations, hands-on leadership, entrepreneurial mindset, analytical capabilities
Technologies
AI, automation, CRM
Responsibilities
Lead and scale high-performing international Customer Success teams; Drive customer adoption, retention, and recurring revenue growth; Transform business operations through AI and automation; Optimize customer lifecycle management and commercial processes; Establish a strong performance culture; Collaborate across commercial, product, and technology teams.
Seniority
Senior, hands-on IC