Leitung Disposition & Tourenmanagement Service (m/w/d)
Core
Planning and optimizing field service routes and schedules for a sales team of up to 80 employees covering 2,500 retail customers.
Role type
Senior Field Service Operations Manager
Builds
Efficient field service routes and schedules for a retail greeting card and gift packaging company
Domain
Retail / Field Service Management
Required skills
Route planning, territory optimization, fleet management, CRM/ERP system administration, data analysis, process improvement, stakeholder management, Microsoft Excel
Preferred skills
Experience managing outside sales teams, merchandising teams, or service squads, knowledge of Field Service Management (FSM) software
Responsibilities
Plan and optimize field service routes and schedules, monitor field team activities against KPIs, coordinate leave and substitute arrangements, analyze customer structures to develop service concepts, maintain master data in CRM and planning systems, identify productivity optimization opportunities, collaborate with sales leadership and regional managers
Seniority
Senior, hands-on IC