Senior Hotline Specialist - Germany
Core
Manage external hotline service providers to ensure fast and helpful support for residential energy storage customers across Germany and Europe.
Role type
Senior Hotline Performance Manager
Builds
Dashboards, management reports, and optimized resource planning for call centers
Domain
Energy storage / Solar / Customer Service
Deliverable
dashboards & analysis
Required skills
Call center/service provider management, KPI and SLA definition, Performance review and corrective action planning, CRM and ticketing workflows, Call routing and monitoring, Data analysis and reporting
Preferred skills
Energy sector experience, German and English (C1), Other European languages
Technologies
CRM platforms, Ticketing systems, Call routing tools, Monitoring tools