IT-Supporter (m/w/d)
Core
Provide first and second-level IT support for employees, focusing on hardware, client devices, and application support.
Role type
IT Support Specialist
Builds
Stable, secure, and performant IT client operations (Notebooks, Peripherals, Mobile Devices)
Domain
IT Operations / Enterprise Support
Required skills
Windows systems administration, Hardware troubleshooting, Client device support, Atlassian Suite (Jira, Confluence) administration, Incident analysis and prioritization, Documentation creation
Preferred skills
macOS and iOS device support, French language skills
Technologies
Windows, macOS, iOS, Atlassian Suite (Jira, Confluence)
Responsibilities
Conduct first and second-level IT support for hardware, client, and application issues; Analyze, prioritize, and resolve incidents and service requests; Ensure stable and secure IT client operations; Manage and administer the Atlassian Suite; Collaborate with business units to analyze and structure requirements; Participate in IT projects, rollouts, and changes; Create and maintain system, process, and user documentation
Seniority
Mid-level, hands-on IC
