(Senior) Customer Success Manager (gn) - 40 Std, hybrid (München)
Core
Operative Customer Success Manager responsible for the entire customer journey, from initial contact to project handover and after-sales support, ensuring project and customer success.
Role type
Senior Customer Success Manager (IC)
Builds
Customer relationships and project delivery for building energy efficiency solutions in the real estate sector
Domain
Energy efficiency / Building sector / Real estate
Deliverable
client delivery
Required skills
Customer relationship management, project management, CRM system proficiency, multi-channel communication, problem-solving, stakeholder coordination, self-organization
Preferred skills
Empathy, team collaboration, process optimization
Technologies
CRM systems
Responsibilities
Serve as the primary point of contact for customer inquiries, manage the customer journey and experience, coordinate between customers and internal teams, support project realization from contact to handover, optimize support and service processes.
Seniority
Senior, hands-on IC