Field Hardware Systems Engineer, Robotics Technical Services
Core
Field Hardware Systems Engineer serving as the vital link between on-site technicians and engineering teams to ensure maximum performance of advanced robotics systems in Amazon's fulfillment network.
Role type
Senior Field Hardware Systems Engineer (Robotics Technical Services)
Builds
Advanced robotics systems for internal fulfillment and transportation networks
Domain
Robotics / Logistics / Hardware Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Systems engineering, troubleshooting deployment failures, infrastructure as code, automation frameworks, monitoring frameworks, hardware audits, electro-mechanical tool design, preventative maintenance protocols, spare parts management, performance reporting
Preferred skills
24/7 production environment experience, failure mode and effects analysis (FMEA), reliability testing, root cause analysis
Technologies
Infrastructure as code, automation tools, monitoring tools, diagnostic solutions
Responsibilities
Provide on-site support for new product implementations, upgrades, and troubleshooting; Design and implement electro-mechanical tools and diagnostic solutions; Develop and implement proactive monitoring tools; Create escalation processes and standard operating procedures; Design and lead training sessions for on-site teams; Develop spare parts management systems; Produce performance reports and provide customer feedback
Seniority
Senior, hands-on IC with independent judgment