Customer Success Manager (m/w/d)
Core
Build and manage strategic B2B SaaS customer relationships for Enterprise accounts in the DACH region to ensure platform adoption, retention, and growth.
Role type
Customer Success Manager (B2B SaaS)
Builds
Scalable engagement formats and customer success initiatives for a FinTech/Debt Collection SaaS platform
Domain
FinTech, Digital Debt Collection, B2B SaaS
Required skills
Account management, Enterprise onboarding, Portfolio management, Churn reduction, Upsell/Cross-sell strategy, Customer advocacy, Process improvement
Preferred skills
Accounting/Finance domain knowledge, Credit/Risk management experience
Technologies
ERP systems, B2B SaaS platforms, Automated workflows
Responsibilities
Manage the full customer lifecycle for Enterprise accounts, Lead agile onboarding and training for key users, Analyze portfolio data to identify risks and retention opportunities, Identify expansion opportunities in collaboration with Sales, Act as a customer advocate to drive product feedback, Contribute to refining CSM structures and best practices
Seniority
Mid-level, hands-on IC