Technical Support Account Manager (m/w/d)
Core
Technical Account Manager for manufacturing clients, acting as the single point of contact for system landscapes, releases, and escalations across multiple sites.
Role type
Senior Technical Account Manager
Builds
Stable IT operations and communication channels for key manufacturing accounts
Domain
Industrial manufacturing / Enterprise software
Deliverable
client delivery
Required skills
Technical account management, system landscape management, release management, escalation handling, stakeholder management, requirement intake, health checks
Preferred skills
ITIL, database administration, MES/ERP integration knowledge
Technologies
Ticketing systems, CRM, monitoring tools
Responsibilities
Lead technical account plans and regular reviews with client IT, manage critical incidents and root-cause analysis, coordinate updates and releases with DevOps, conduct health checks, and translate client requirements to product management
Seniority
Senior, hands-on IC
