Distribution Customer Success Manager - UK
Core
Trusted first point of contact for UK distribution partners to help them maximize PV, inverter, and storage solutions.
Role type
Distribution Customer Success Manager
Builds
Smooth orders, on-time deliveries, and partner satisfaction for Sungrow's UK distribution network.
Domain
Renewable energy (solar, storage, inverters) / Distribution channel management
Deliverable
product features
Required skills
Distribution and channel business model knowledge, customer success/account management experience, training and presentation skills, CRM and reporting proficiency, problem-solving, relationship building
Preferred skills
Solar/energy storage industry experience, other European languages, willingness to travel within UK
Technologies
CRM tools
Responsibilities
Coordinate with Sales, Service, and Logistics teams to resolve partner issues; Plan and run training sessions and webinars for distributors and installers; Track partner satisfaction and performance; Share market feedback with product and regional teams.
Seniority
Individual Contributor