Customer Success Manager (m/w/d)
Core
Build and maintain strong relationships with customers, manage service delivery, and drive revenue growth through consultative sales and contract management.
Role type
Senior Customer Success Manager
Builds
Service delivery, annual account plans, SLAs, and revenue growth for enterprise clients
Domain
IT, cloud, and data centers
Required skills
Customer relationship management, contract negotiation, financial analysis, team coordination, SLA management, billing dispute resolution, market analysis, strategic planning, stakeholder engagement, problem-solving
Preferred skills
Experience in managing/coordinating teams, knowledge of IT/cloud/data centers, bilingual communication (German/English), analytical thinking, commercial mindset
Technologies
Cloud platforms, data center infrastructure, billing systems, CRM tools
Responsibilities
Build and maintain strong relationships with customers from onboarding to strategic discussions, develop annual account plans and budgets, monitor service delivery against SLAs and quality standards, identify opportunities to expand services and collaborate with sales teams, analyze service reports and KPIs, coordinate internal teams and suppliers to manage escalations and complaints
Seniority
Senior, hands-on IC