Administrativo (H/M) - Temporal
Core
Administrative role focused on controlling SLAs, auditing work reports, managing incidents, and coordinating between technicians and departments for a service delivery organization.
Role type
Administrative Operations Coordinator
Builds
Service delivery operations and client reporting
Domain
Service Management / Operations
Deliverable
dashboards & analysis
Required skills
SLA monitoring, incident management, report auditing, route management, billing administration, stakeholder coordination
Responsibilities
Control SLAs to ensure on-time delivery, audit and control quality in work report closures, manage incidents reported by technicians, manage routes, handle pre-billing and billing for technicians and clients, manage telephone and email correspondence, ensure compliance with management systems and policies