IT Network Support Specialist (m/w/d)
Core
Central point of contact for network, connectivity, and infrastructure issues, analyzing faults and performing configuration changes to ensure stable IT environments.
Role type
IT Network Support Specialist
Builds
Stable LAN, WLAN, SDWAN, and VPN networks, specifically within hotel environments
Domain
IT Infrastructure / Network Engineering
Required skills
LAN/WAN/VPN/TCP/IP knowledge, Linux systems, Monitoring tools (Nagios, Observium, Grafana), Ticketing systems (OTRS, Jira), ITIL framework understanding, Documentation
Preferred skills
Structured problem-solving, Service-oriented mindset, Team collaboration
Technologies
Nagios, Observium, Grafana, Confluence, OTRS, Jira, Linux
Responsibilities
Process IT tickets and analyze faults, Troubleshoot network issues in LAN, WLAN, SDWAN, and VPN, Monitor network performance and identify issues early, Maintain technical documentation, Collaborate with other IT teams to optimize support processes