IT Support Specialist
Core
Provide Tier 3 IT helpdesk support for hotel employees, managing hardware, software, network connectivity, and system refreshes across hotel properties.
Role type
Senior IT Support Specialist (Tier 3)
Builds
Maintains PC communications, LAN/WAN connectivity, and hotel property management system interfaces.
Domain
Hospitality / IT Infrastructure
Required skills
Active Directory, Group Policy, Windows 10/11, Microsoft 365, Cisco networking, firewall/routing configuration, VLANs, VMware/Hyper-V, antivirus/spyware removal
Preferred skills
Network troubleshooting, asset inventory management, vendor coordination, system patching
Technologies
Active Directory, Cisco, Hyper-V, Microsoft 365, VMware, Veeam, Windows, Office 365
Responsibilities
Provide Tier 3 IT helpdesk support for hardware, software, and network issues; maintain PC communications and LAN/WAN connectivity; image and deploy computers; manage hardware/software asset inventories; support hotel software/hardware refreshes and brand conversions; coordinate with vendors for property management system interfaces.
Seniority
Mid-level, hands-on IC