Kundenmanager (m/w/d)
Core
Account management and sales support for existing and new customers in the IT and telecommunications sector.
Role type
Account Manager (Sales Support)
Builds
Customer accounts, sales proposals, and service contracts for IT and telecom clients.
Domain
IT Services, Telecommunications, Managed Services
Deliverable
client delivery
Required skills
CRM management, proposal creation, contract administration, lead qualification, customer relationship management, Microsoft 365 proficiency
Preferred skills
Experience in customer service, sales operations, offer management, CRM systems, IT, telecommunications, or service environments
Responsibilities
Support account management in daily operations, actively manage and develop existing customer relationships, create and coordinate sales proposals, follow up on ongoing offers and projects, support new customer acquisition and lead qualification, maintain and document customer/sales/project data in CRM, manage service/maintenance/telecom contracts, monitor contract terms and renewal dates, assist with contract adjustments and related inquiries, participate in sales actions and internal projects
Seniority
Entry to Mid-level, individual contributor
