Graduate Programme - Philippines (Remote)
Core
First layer of communication with customers, handling issues, product walkthroughs, and troubleshooting for a B2B SaaS revenue management platform.
Role type
Graduate Programme (Customer Support & Operations)
Builds
Customer support and operational processes for PriceLabs' short-term rental and hospitality clients
Domain
B2B SaaS, Revenue Management, Short-term Rental
Deliverable
client delivery
Required skills
Empathy, patience, curiosity, problem-solving mindset, strong analytical background, verbal communication, written communication, presentation skills, interpersonal skills
Responsibilities
Taking ownership of customer issues and seeing them through to resolution, conducting product walkthroughs, researching and diagnosing customer problems, providing prompt feedback, ensuring proper recording and closure of issues, answering questions via email, phone, and live video calls
Seniority
Entry-level / Graduate