LAC Tracker After-Sales Team Leader
Core
Lead and manage the after-sales lifecycle for Utility-Scale and PMGD solar tracker projects, providing technical, operational, and commercial support during the O&M phase.
Role type
Senior Team Leader, After-Sales (Solar Tracker Systems)
Builds
After-sales service solutions, corrective actions, and operational continuity for solar projects
Domain
Renewable Energy (Solar) + After-Sales Operations
Required skills
Team leadership, Root Cause Analysis (RCA), O&M management, KPI analysis, Stakeholder management, Strategic planning, Supplier negotiation, Process improvement, Performance management, Technical training
Preferred skills
Portuguese or Spanish native proficiency, Solar industry experience, Regional strategy development
Technologies
Solar trackers, GPS mapping systems, O&M tools, Spare parts inventory systems
Responsibilities
Lead the LAC Tracker After-Sales team, Manage the complete after-sales lifecycle including claims and technical issues, Serve as the main escalation point for critical customer issues, Lead coordination between Engineering, O&M, Sales, Supply Chain, and other departments, Lead technical diagnosis and RCA of tracker-related issues, Oversee post-commissioning and O&M activities, Manage and monitor CAPA plans, Establish and monitor after-sales KPIs, Lead team planning and performance management, Develop and implement regional after-sales strategies, Manage spare parts and component availability, Develop and maintain O&M manuals and technical procedures, Manage relationships with local suppliers and service providers, Identify opportunities for after-sales services and revenue growth, Lead technical training programs for customers and internal teams, Ensure effective customer relationship management across the LAC region, Drive continuous improvement and operational excellence