Customer Success Associate

## About the role We are seeking a rockstar Customer Success Associate to help drive our national expansion. Your role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and schedule appointments. You will join a small team in an early-stage environment with massive potential. This is an excellent opportunity to join a high-growth wellness start-up and make an impact. We offer great benefits and a fun environment. There are many opportunities to grow within the company and gain more responsibility. ## Responsibilities - Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.) - Coordinate reminders, task follow-ups and pinging customers and partners as needed to secure, reschedule appointments. - Answer customer queries via email, calls, and other communication platforms with templated responses. - Complete ad hoc tasks as delegated by the broader team. ## Requirements - Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously. - Some experience with client success and/or customer support. - Highly organized. Strong attention to detail. - Experience with Calendly or similar. - Exceptional written communication skills. - Strong verbal communication skills (will have client-facing elements). - Customer empathy, patience and positive attitude. - Experience with Zendesk or similar tools is a plus. ## What we offer - We offer generous benefits for Medical, Dental, Vision, 401(k) matching, life insurance, and "live local" payment incentive of $500 per month for local employees. - You will join a small team in a hybrid work environment (three days per week in the office). Remote opportunities are available on a case-by-case basis. - We offer unlimited PTO. ## About the company At Fitnescity Health, we make lab testing accessible to everyone. We're building the largest platform of wellness tests. Fitnescity Health partners with leading labs, hospitals and local clinics nationwide to offer consumer-facing tests for fitness, nutrition and general well-being. Please include a short statement of interest with your resume. We look forward to hearing from you! Contact information: [email protected]