Member Engagement Service Coordinator
Core
Coordinate medical appointments and manage member engagement for Medicare Advantage and Medicaid health plans via phone.
Role type
Member Engagement Service Coordinator (Customer Service)
Builds
Member health experience and clinician communication
Domain
Health Insurance / Medicare Advantage / Medicaid
Deliverable
product features
Required skills
Appointment scheduling, outbound/inbound call center operations, multi-tasking in high-volume environments, data entry, MS Office/Google Suite proficiency, regulated script adherence
Preferred skills
Call center technology systems (softphone, QA, WFM, CMRs, EMRs), relational database functionality, bilingual English/Spanish
Responsibilities
Schedule Primary Care Physician appointments, relay test results, coordinate annual wellness visits, manage mail-order prescription enrollments, handle 300+ daily calls, track data and maintain accurate member records, provide peer coaching
Seniority
Individual Contributor