Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)
Core
Handle inbound and outbound customer service calls for patient scheduling, general inquiries, and patient sales interactions to support better patient health.
Role type
Service Team Coordinator (Inbound/Outbound Call Center Agent)
Builds
Patient scheduling, general inquiries, and patient sales interactions
Domain
Healthcare (Primary Care for Seniors)
Required skills
Verbal communication, active listening, organizational skills, multi-tasking, keyboarding, Microsoft Office Suite, web-based CRM systems
Preferred skills
Bilingual (Spanish, Creole, Vietnamese), experience in fast-paced medical office or healthcare setting
Responsibilities
Receive inbound and make outbound customer service calls, respond to patient inquiries based on core care model, escalate issues, document interactions, maintain business relationships, collaborate with team members
Seniority
Entry-level to Mid-level