Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)
Core
Handling inbound and outbound calls for patient scheduling, general inquiries, and patient sales/service interactions to support better patient health.
Role type
Service Team Coordinator (Inbound/Outbound Call Center Agent)
Builds
Patient scheduling and service interactions for ChenMed primary care entities
Domain
Healthcare (Primary Care for Seniors)
Deliverable
client delivery
Required skills
Verbal communication, active listening, organizational skills, multi-tasking, keyboarding, Microsoft Office Suite proficiency, web-based CRM usage
Preferred skills
Bilingual capabilities (Spanish, Creole, Vietnamese), fast-paced medical office experience
Responsibilities
Receive inbound and make outbound customer service calls, respond to patient inquiries based on core care models, escalate issues, make timely decisions per department standards, document interactions, maintain business relationships, collaborate with cross-functional teams
Seniority
Individual Contributor, entry-to-mid level