Operations Manager (m/w/d) - München
Core
Leading and developing an IT Service Management organization to support digital transformation for large industrial clients across Germany.
Role type
Senior Operations Manager (IT Service Delivery)
Builds
IT service delivery operations for multi-client environments
Domain
IT Service Management / Enterprise IT
Required skills
IT Service Management, ITIL, Team Leadership, SLA/KPI Management, Process Implementation, Stakeholder Communication, Resource Planning, Employee Development, Contract Negotiation
Preferred skills
Strategic Planning, Change Management
Technologies
ITIL, Ticketing Systems
Responsibilities
Operate and develop service organization across multiple sites, Plan resource deployment, Ensure staff retention and development, Conduct performance reviews and compensation negotiations, Manage onboarding/offboarding, Monitor SLA and KPI compliance, Implement client-specific processes, Communicate with partners via ticket systems
Seniority
Senior, hands-on IC with leadership responsibilities